Help & Support
Frequently Asked Questions
Please refer to our FAQ page.
Order and Payment
PLEASE SEE SHIPPING INFORMATION BEFORE ORDERING - DUE TO THE WIDE VARIETY OF ITEMS WE SELL, POSTAGE & PACKAGING HAS NOT BEEN INCLUDED IN ALL OF OUR LISTINGS.
POSTAGE IS ONLY AVAILABLE FOR ITEMS WEIGHING UP TO 2KG.
POSTAGE AND PACKAGING FOR ITEMS OVER 2KG, SHOULD BE ARRANGED PRIOR TO OR AFTER PURCHASE. THIS CAN BE PAID BY CREDIT/DEBIT CARD OVER THE TELEPHONE.
PLEASE CALL 01427 668312 FOR DETAILS.
WE WILL DO OUR BEST TO FIND THE BEST POSSIBLE POSTAGE PRICES.
We do our best to dispatch all our items within 7 days of cleared payments. Please be aware we can become very busy and if we think there might be a delay we will contact you. The postage prices we quote include all packaging. We will where possible try to combine postage costs on multiple purchases, made by the same customer. All postage costs can be paid for by credit card over the phone if the goods have already been purchased. All small items posted to the uk will be sent royal mail recorded delivery.
Postage and Packaging
PAYMENT OPTIONS
We can currently offer 4 different payment methods: Credit & Debit Cards over the phone, Paypal, Cheques in pounds sterling & Postal Orders in Pounds Sterling.
INFORMATION
If you require any more information. Please contact us at sales@astra-antiques.co.uk and we will do our best to contact you within 48 hours. For any other information please see our help and support page.
Returns Policy
In the unlikely event you are dissatisfied with your purchase, we offer a 7 day returns policy , please contact us within 24 hours of receipt and we will be happy to help.
All purchases must be returned in the same condition it was posted, with no damage or parts missing. Please return within 7 days of receipt to qualify for a refund. Proof of postage must be obtained and insurance on all items over thirty pounds.
POSTAGE AND INSURANCE COSTS ARE NON REFUNDABLE.
If any of your purchase is damaged during transit, please inform us immediately so we can make a complaint to the people concerned.
Terms and Conditions
Please refer to our terms and condition page.
Privacy Policy
Please refer to our privacy policy page.
Contact Us
Please use the online contact form to contact us.
